概要
公開日: 2026-06-11
翻訳生成に失敗したため、原文をそのまま保存しています。
原文
June 11, 2026 BBVA puts AI at the core of banking with OpenAI Through a strategic collaboration with OpenAI, BBVA is redesigning banking around AI across customer experience, operations, and work. Contact sales Products: ChatGPT Company size: Enterprise Region: Global Industry: Finance Results ~100,000 employees using ChatGPT Enterprise globally Results +70% monthly active usage ~3hrs saved per employee, per week Results ↑80% efficiency gains in selected workflows Loading… Share Founded in 1857, BBVA is a global financial institution supporting people and businesses across Europe, Mexico, South America, Turkey, and the U.S., serving tens of millions of customers worldwide. After pioneering digital and mobile banking over the last decade, BBVA is now entering a new phase: transforming banking around artificial intelligence. To accelerate that transformation, BBVA and OpenAI have formed a strategic collaboration designed to integrate AI across customer experiences, operations, software development, and the day-to-day work of employees throughout the organization. The collaboration marks a new level of partnership between a global financial institution and OpenAI, with teams from both companies working together on shared priorities and long-term transformation initiatives. By the end of 2025, that collaboration had evolved into a broader strategic alliance centered around "The Eight," BBVA's AI transformation roadmap for redesigning banking end-to-end—from customer experience and commercial banking to risk, operations, software development, and employee productivity. Rather than approaching AI as a standalone technology initiative, BBVA is rethinking how the bank operates across every layer of the organization: how customers interact with financial services, how employees make decisions, how risk is analyzed, and how operations are executed at scale. “Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client.” —Carlos Torres Vila, Chair of BBVA The initiative spans every layer of the bank: from AI-powered financial assistants capable of anticipating customer needs, to tools that help bankers and risk analysts make faster and more informed decisions, to systems that automate operations and accelerate software development across the organization. Through the collaboration, OpenAI is working closely with BBVA teams across engineering, research, product development, and operations to help develop and scale these AI capabilities securely across a global banking organization. From enterprise adoption to strategic transformation The relationship between BBVA and OpenAI began in 2024 with an initial deployment of ChatGPT Enterprise to 3,000 employees across multiple countries and business areas. As adoption accelerated organically, BBVA expanded access across the organization. “‘The Eight’ is about building a more proactive, intelligent, and personalized bank. Working closely with OpenAI allows us to rethink customer experience, operations, and employee capabilities at a scale that was not possible before.” —Antonio Bravo, Head of AI Transformation at BBVA Today more than 100,000 employees globally use ChatGPT Enterprise, making BBVA one of the largest enterprise adopters of generative AI in the financial sector. Teams across legal, risk, engineering, operations, finance, marketing, and customer service integrated ChatGPT into everyday workflows. The deployment demonstrated how generative AI could scale securely inside a highly regulated organization while delivering measurable operational impact across the business. For a highly regulated global bank, scaling AI required more than simply deploying licenses. BBVA built its AI adoption strategy around three core pillars: trust, governance, and structured learning. From the beginning, BBVA aligned security, l